7-day money-back guarantee
If SealReady Pro is not right for you, email us within 7 days of your first payment — whether that is a Monthly Pass or an Exam Pass — and we will refund it in full, no questions asked.
The guarantee is for trying Pro, not for using it up. It covers your first payment while you have seen the answers to fewer than 20% of the question bank since paying. An answer counts once, the first time you see it: in the results of a quiz or practice exam, when you check an answer in study or review, or in a search result. Your profile shows the count while the guarantee lasts. A first payment made before October 6, 2026 keeps the guarantee it was sold with.
The guarantee covers a first purchase, so it can be used once per person and once per card: a card that has already been refunded under it can't be refunded under it again, even from a different account.
How to request a refund
The quickest way: open your profile within the 7 days and use the Request refund button — no email needed, and it is processed on the spot. Or:
- Email support@sealready.ca from the address on your account (or include it in the message) with the subject "Refund request".
- We will confirm within 2 business days and issue the refund to your original payment method through Stripe.
- Refunds usually appear on your statement within 5–10 business days depending on your bank.
- Pro access is removed once the refund is issued. Your account and free features stay available.
Renewals and cancellation
The Exam Pass does not renew: it is one payment, access ends by itself after 90 days, and there is nothing to cancel. The Monthly Pass renews monthly until you cancel. You can cancel at any time from your profile page (Manage subscription): you will not be charged again, and you keep Pro until the end of the period you have already paid for. Because you can cancel at any time, renewal payments are not refunded except where required by applicable consumer-protection law. If you forgot to cancel and have not used Pro since a renewal, contact us within 7 days of that charge and we will look at it case by case.
Duplicate or failed charges
If you were charged more than once, or were charged but Pro did not unlock, contact us and we will fix it promptly and refund any duplicate charge.
Fair use
Repeated purchase-and-refund cycles, or disputing a charge with your bank instead of contacting us first, may result in the account being closed. We would much rather sort things out directly — just get in touch.
See also our Terms of Service and contact page.